Privacy Policy
This Privacy Policy describes how Quantum AI digital platform collects, uses, and safeguards your information when you engage with our crypto trading tools and financial analytics services. We are committed to transparency and maintaining the integrity of your personal data through professional data handling practices.
Information We Collect
To provide a secure and functional trading environment, we collect several categories of data:
Identity and Contact Data
Includes your full name, email address, and basic contact details provided during account registration.
Verification and Onboarding Data
Where applicable for compliance, we may collect documents or data points necessary to verify your identity and residency.
Technical and Usage Data
Includes IP addresses, device identifiers, browser types, and interaction logs showing how you navigate our platform and tools.
Activity Metadata
We track engagement with our market analytics, tool usage, and general platform activity to optimize performance and security.
Lawful Basis for Processing
We process your data based on several legal grounds:
Contractual Necessity
Processing required to provide the services you requested, such as account management and tool access.
Legitimate Interests
Data used for fraud prevention, platform security, and improving our internal technical infrastructure.
Legal Obligations
Retention and reporting required by applicable laws in New Zealand.
Consent
Where you have provided explicit permission, such as for receiving specific marketing communications.
How We Use Your Information
Your data allows us to maintain a high-quality service. We use it for: Authenticating user access and securing accounts. Monitoring for fraudulent or suspicious trading activity. Providing responsive customer support via our dedicated channels. Analyzing platform trends to improve our technical features. Communicating essential service updates or system maintenance.
Data Sharing and International Transfers
We do not sell your personal information. We may share data with trusted third-party processors, including hosting providers, security analysts, and verification services. Since we operate digitally, your data may be processed in jurisdictions outside of New Zealand. In such cases, we ensure standard contractual safeguards are in place to maintain a level of protection equivalent to our local standards.
Data Security and Retention
We implement reasonable administrative and technical measures designed to protect your information. However, no digital transmission is 100% secure, and we cannot provide an absolute guarantee. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal and regulatory record-keeping requirements.
Your Privacy Rights
Under applicable data protection frameworks, you may have the right to: Access the personal data we hold about you. Request the correction of inaccurate information. Request the deletion of your data, subject to legal retention needs. Object to or restrict certain processing activities. Request data portability in a structured format. To exercise these rights, please contact our privacy team. We will verify your identity before processing requests and aim to respond within 30 days.
Updates to This Policy
We may periodically update this policy to reflect changes in our operations or legal requirements. We will notify users of significant changes through platform notifications or email.